What happens if I want to return goods for an exchange or refund?
You are welcome to return any product provided that the product is in the same condition, has not been used and is still in its packaging. Bevyfragrances.com.ng honours a 7-day full refund policy (excluding delivery costs).
You will be charge a durable return fee for the product. When the product arrives we will inspect it and see if it is liable for an exchange or refund.
A full refund will be issued in the circumstance that you do not want to exchange the product and refund may take 3 – 5 working days to clear in your account.
What happens if I want to change my order once I have placed it?
You are more than welcome to change your order, unless your order has already left our warehouse. Please contact us urgently to inform us before we pack and ship!
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your order number and details at firstname.lastname@example.org.
Please note you are responsible for all the shipping costs.